Privacy Policy - Man With Van Bullscross

Last updated: June 2026

This Privacy Policy explains how Man With Van Bullscross collects, uses, stores, shares, and protects personal data when providing removal, moving, transport, and related services. It applies to all Man With Van Bullscross customers in the Bullscross area, including private individuals, tenants, landlords, homeowners, and business customers who use our services or interact with us in connection with a booking, quotation, delivery, or customer support request.

We are committed to handling personal data in a lawful, fair, and transparent way in accordance with the UK GDPR and the Data Protection Act 2018.

1. Personal Data We Collect

We only collect data that is necessary for providing our services, managing customer relationships, meeting legal obligations, and improving operations. The types of personal data we may collect include:

Identity details: name, title, and where relevant, business name
Contact details: address, email address, phone number, and preferred communication method
Service details: pickup and delivery addresses, moving dates, property access notes, inventory or item descriptions, and special handling instructions
Payment information: payment method, billing details, transaction records, and invoice information
Booking and correspondence records: quotations, service notes, messages, call summaries, complaints, and customer feedback
Technical data: limited website or device information such as IP address, browser type, and log data, where applicable
Photographs or media: images provided by the customer or collected during a job where needed to document condition, access, or service completion

We do not intentionally collect special category data unless it is voluntarily provided by you and is necessary to address a service issue, such as access needs or health-related instructions. If special category data is provided, we will handle it with additional care and only where legally permitted.

2. How We Use Personal Data

We use personal data for the following purposes:

To provide quotes and respond to enquiries
To manage bookings, schedule services, and complete moving work
To communicate with customers before, during, and after a job
To process payments, issue invoices, and manage refunds or disputes
To record service history and improve customer support
To maintain accurate business records and fulfil legal, tax, and insurance obligations
To investigate complaints, claims, incidents, or property damage matters
To protect our business, staff, and customers from fraud, misuse, or unlawful activity
To improve the quality, safety, and efficiency of our services

We will only use your data for the purpose it was collected for, unless we reasonably believe we need to use it for a compatible purpose or where the law allows otherwise.

3. Lawful Basis for Processing

We process personal data only where we have a lawful basis under data protection law. Depending on the activity, our lawful bases may include:

Contract

We process data where it is necessary to enter into or perform a contract with you. This includes handling quotations, arranging removals, carrying out moves, and processing payments.

Legal Obligation

We may process data to comply with legal duties, including accounting, tax, fraud prevention, record-keeping, and insurance-related requirements.

Legitimate Interests

We may process data where it is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms. This may include managing customer enquiries, improving service quality, maintaining security, preventing fraud, and keeping internal operational records.

Consent

In limited situations, we may rely on your consent, for example where you voluntarily agree to receive certain types of marketing or where consent is required for a specific activity. You may withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

4. Data Sharing and Processors

We do not sell personal data. However, we may share personal data with trusted third parties, who act as data processors or independent controllers, when necessary to deliver our services or meet legal obligations.

Examples of processors and recipients may include:

Payment providers who process card or electronic payments
Accounting and bookkeeping providers who help maintain financial records
IT and cloud storage providers who host data, email, or administrative systems
Scheduling or customer management tools used to manage bookings and job records
Insurance providers or claims handlers, where required for incident handling
Professional advisers such as legal or tax advisers when necessary
Public authorities if disclosure is required by law, regulation, or court order

All processors are required to handle personal data securely, use it only for authorised purposes, and apply appropriate technical and organisational safeguards. Where data is transferred outside the UK, we will ensure appropriate legal safeguards are in place.

5. Data Retention

We keep personal data only for as long as necessary to fulfil the purpose for which it was collected, including satisfying legal, accounting, insurance, and reporting requirements.

Retention periods depend on the type of data and the reason for processing. In general:

Quotation and enquiry data: retained for a reasonable period to manage follow-up and customer service
Contract and service records: retained for the duration of the relationship and afterwards for legal and business needs
Payment and invoicing records: retained for tax and accounting purposes in line with legal requirements
Complaints, claims, and incident records: retained as long as needed to resolve disputes and meet insurance or legal obligations
Marketing consent records: retained until consent is withdrawn or the record is no longer needed

When data is no longer required, we delete it securely or anonymise it so that it can no longer identify you.

6. Data Security

We use appropriate security measures to protect personal data from unauthorised access, alteration, disclosure, loss, or destruction. These measures may include access controls, secure storage, password protection, staff confidentiality obligations, and regular review of procedures.

While no system can be guaranteed completely secure, we take reasonable steps to reduce risk and protect the information entrusted to us.

7. Your Rights Under GDPR

You have a number of rights in relation to your personal data. These rights may be subject to legal limits or exceptions, but we will always respond appropriately and within the required timeframes.

Right of access: you can request a copy of the personal data we hold about you
Right to rectification: you can ask us to correct inaccurate or incomplete data
Right to erasure: you can request deletion of your data in certain circumstances
Right to restrict processing: you can ask us to limit how we use your data in some cases
Right to data portability: you can request certain data in a structured, commonly used format
Right to object: you can object to processing based on legitimate interests or direct marketing
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time

If you believe your rights have been infringed, you also have the right to raise a concern with the relevant data protection authority. We encourage you to contact us first so that we can try to resolve the matter promptly.

8. Marketing Communications

We may send limited service-related communications where necessary for bookings, invoices, or customer support. We will only send marketing communications where permitted by law and, where required, with your consent.

You can object to marketing at any time. If you opt out, we will stop sending direct marketing messages, although we may still send important service-related communications.

9. Children’s Data

Our services are not directed at children, and we do not knowingly collect personal data from children except where it is incidental to providing a service requested by an adult customer. If we become aware that we have collected such data unlawfully, we will take appropriate steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or service operations. Any updates will take effect when published in the revised version. We encourage customers to review this policy periodically to stay informed about how we protect personal data.

11. Summary of Our Commitment

At Man With Van Bullscross, we are committed to processing personal data responsibly, securely, and transparently. We collect only what we need, use it for clear and lawful purposes, retain it only as long as necessary, and respect the rights of every customer in the Bullscross area.

Privacy, trust, and compliance are central to how we operate, and we aim to ensure that all personal data is handled in a way that meets GDPR standards and supports a reliable customer experience.