Man With Van Bullscross Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van Bullscross provides removal, delivery, collection, and related transport services to business and domestic customers. By making a booking, requesting a quote, or allowing work to begin, the customer agrees to these terms. They are designed to create clarity around the booking process, payments, cancellations, liability, and the handling of waste and prohibited items. These terms apply to all man with van Bullscross services unless we agree otherwise in writing.

In these terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer, client, or person making the booking. The contract may cover a single item, partial load, full van service, furniture movement, office transport, house clearance support, or another agreed carrying service. Any special instructions provided before or during the job should be accurate, complete, and capable of being followed safely. If any part of these terms is found to be unenforceable, the remaining provisions will continue in full force.

We reserve the right to refuse or stop a job where the requested work is unsafe, unlawful, impossible within the agreed vehicle capacity, or materially different from what was described at the time of booking. The customer is responsible for ensuring that access routes, parking arrangements, and item descriptions are suitable for the service requested. Where a quote is based on incomplete or incorrect information, we may revise the price, alter the schedule, or decline the assignment if the change is material.

Booking Process

Bookings may be made through the agreed booking method and will only be confirmed once we have accepted the request and, where required, received any deposit or booking fee. A booking is not final until confirmed by us. The customer should provide an accurate description of the items, property access, collection and delivery points, floor levels, parking restrictions, and any special handling requirements. This information helps us allocate the correct vehicle, team size, and timing.

Any quote provided before the job begins is based on the information supplied by the customer. If the scope changes on the day of the service, we may need to amend the price or reschedule the work. This may include additional items, extra waiting time, awkward access, stairs, long carry distances, or additional stops. Where a quote is stated as fixed, it applies only to the exact service described and assumes the information given was true and complete. Where a quote is estimated, the final charge may vary in line with the actual work carried out.

Customers must be available, or must appoint a responsible adult to act on their behalf, at the start of the job and at the delivery point if needed. If entry is delayed, keys are unavailable, items are not ready, or access is restricted, waiting charges or aborted journey charges may apply. We may also require evidence of ownership or permission to move certain goods if there is any reason to doubt that the customer has the right to arrange their removal or transport.

Payments and Charges

Unless otherwise agreed, payment is due on completion of the work and must be made by the method specified at booking or on the invoice. For some services, we may require a deposit, part payment in advance, or full prepayment. Any deposit may be non-refundable where the customer cancels late or fails to provide the access and information needed to complete the booking. Prices may include labour, vehicle use, fuel, standard equipment, and agreed travel time, but may exclude parking charges, congestion or toll fees, storage, specialist lifting, or disposal costs unless expressly stated.

If the job takes longer than expected because the customer’s information was inaccurate, the premises were not ready, or the service scope expanded, we may charge for the additional time at our applicable rate. If our team is asked to wait, return later, or make additional trips not included in the original booking, extra fees may also apply. Where invoices are issued, payment must be made within the time stated on the invoice. Failure to pay on time may result in suspension of future services and recovery action for any outstanding sums and permitted costs.

We may correct obvious errors in pricing, descriptions, or typographical mistakes. If a quoted price was based on a clear error, we may notify the customer and offer the option to proceed at the corrected price or cancel the booking without penalty, provided no service has yet begun. Discounts, promotional rates, and special offers are granted at our discretion and may be withdrawn or amended where misuse is suspected or where the customer fails to meet the stated conditions.

Cancellations, Amendments, and Delays

Customers may cancel or amend a booking, but notice must be given as early as possible. Cancellations made with sufficient notice may not attract a charge, while late cancellations may incur a fee to cover preparation, reserved time, and any costs already incurred. The exact cancellation charge may depend on the amount of notice given and whether the vehicle or staff have already been dispatched. If we need to cancel due to illness, severe weather, legal restrictions, vehicle failure, or other circumstances beyond our control, we will make reasonable efforts to rearrange the service or issue a refund for any work not performed.

If the customer is absent, uncontactable, or unable to proceed at the agreed time and place, the booking may be treated as cancelled by the customer and relevant charges may apply. Any requested change to the date, route, inventory, or delivery address is subject to our approval. We are not responsible for delays caused by traffic, road closures, adverse weather, third-party interference, or events outside our reasonable control, although we will take reasonable steps to minimise disruption and keep the customer informed where practicable.

Where the service is time-sensitive, the customer should notify us promptly of any deadlines, building access windows, or parking restrictions. While we aim to arrive within the scheduled time period, arrival times are estimates unless specifically guaranteed in writing. Delay alone does not entitle the customer to cancel without charge unless the delay is wholly due to our breach and exceeds any agreed tolerance stated at the time of booking.

Liability and Insurance

We will exercise reasonable care and skill when handling goods, loading vehicles, and carrying out the agreed service. However, our liability is limited to loss or damage caused by our negligence or breach of these terms. We are not responsible for pre-existing damage, items that were inadequately packed, fragile goods not declared as fragile, or deterioration arising from ordinary handling consistent with the nature of the service. Customers should ensure items are suitably protected, disassembled where necessary, and prepared for transport if the items require special care.

Unless otherwise stated in writing, we are not liable for indirect or consequential losses, including loss of profit, loss of business, missed appointments, or emotional distress arising from delay, damage, or cancellation. Where we are found liable, our total liability will be limited to the reasonable repair or replacement value of the affected item, subject to any applicable legal limits and proof of value. Customers must inspect items promptly on completion and notify us of any apparent damage or discrepancy as soon as reasonably possible.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. If the customer requests that items be moved in a manner that is unsafe or contrary to our advice, we may refuse to proceed or may require the customer to confirm the instruction in writing. Any such instruction does not remove the customer’s responsibility for the suitability of the items and access route.

Waste, Disposal, and Prohibited Materials

If the service includes collection, clearance, or removal of unwanted items, the customer must clearly identify what is to be taken and what is to remain. We may transport waste only where it is lawful to do so and where the materials are accurately described. The customer is responsible for ensuring that any waste transfer, disposal, or onward handling complies with applicable environmental and waste regulations. We may request that the customer confirm in writing that all waste is lawfully owned, safely packaged, and free from hazardous contamination.

We do not accept responsibility for unidentified hazardous substances, clinical waste, asbestos, chemicals, pressurised containers, gas cylinders, illicit goods, explosives, radioactive materials, or any other prohibited or dangerous items unless expressly agreed and lawfully permitted. If such items are discovered during a job, we may refuse to load them, remove them from the vehicle, or terminate the service where necessary for safety or legal compliance. Additional charges may apply if the presence of prohibited items causes delay, segregation, specialist disposal, or return travel.

The customer must not use our service to dispose of regulated waste in breach of the law. Where we act as a carrier or intermediary for waste, the customer agrees to provide any information reasonably required to comply with record-keeping, transfer note, and duty-of-care obligations. If waste is misdescribed or contaminated, the customer will be responsible for any fines, costs, losses, or claims arising from that misdescription, except to the extent caused by our own negligence or unlawful conduct. We may refuse any waste load that appears unsafe, unlawful, or incomplete.

General Service Conditions

The customer must ensure that all items are accessible and that any building rules, permits, key codes, or site requirements are available in time for the booking. We may ask the customer to nominate a person with authority to make decisions during the service. Unless agreed otherwise, we are not responsible for disconnecting plumbing, electricity, gas, or fixed fittings, nor for dismantling complex installations. Any assistance beyond normal loading and transport must be agreed in advance and may be subject to an additional charge.

We may refuse to handle items that are excessively heavy, unstable, contaminated, or likely to cause injury or damage. If the customer insists that we proceed against our advice, we may terminate the service or proceed only where it can be done safely and lawfully. The customer remains responsible for securing valuables, documents, keys, cash, and personal data before the job begins. We do not accept responsibility for goods left in open view, unsecured premises, or vehicles unless loss results directly from our proven negligence.

Any notice required under these terms may be given by the agreed communication method used for the booking, provided it is reasonably capable of being received and saved. If any term is varied by agreement, the variation must be recorded in writing or in a durable electronic form. No waiver of any breach will be treated as a waiver of any later or similar breach. Our failure to enforce a right immediately does not mean we have waived that right.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. If any customer is located elsewhere in the United Kingdom, these terms are still intended to be applied consistently, subject to any non-excludable local consumer protections.

Nothing in these terms affects any statutory rights that cannot legally be waived. If a dispute arises, we encourage the customer to raise the issue promptly so that it may be reviewed against the booking details, job notes, and any evidence available. A fair resolution may include partial refund, re-performance, repair, or another reasonable remedy depending on the circumstances. However, any settlement reached will be without admission of liability unless expressly stated.

By proceeding with a booking for Man With Van Bullscross, the customer confirms that they have read, understood, and accepted these terms, including the provisions relating to charges, cancellations, liability, and waste compliance. These terms form the entire agreement between the parties in relation to the service booked, except where additional written terms have been agreed for a specific assignment.