Privacy Policy
Man with Van Bulls Cross Privacy Policy
This Privacy Policy explains how Man with Van Bulls Cross collects, uses, stores, and protects personal data relating to customers and prospective customers in the Bulls Cross area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all services provided by Man with Van Bulls Cross to individuals and businesses in the Bulls Cross area.
1. Data Controller
Man with Van Bulls Cross is the data controller for the personal data processed in connection with the provision of man and van and related services. As the data controller, Man with Van Bulls Cross is responsible for determining the purposes and means of processing your personal information and for ensuring that such processing is carried out in accordance with applicable data protection laws.
2. Personal Data We Collect
We collect and process only the personal data that is necessary for the provision and administration of our services. This may include the following categories of information:
Identification and contact details, such as your name, address, and general location information relating to collection and delivery addresses.
Booking and service information, such as preferred dates and times, details of the items to be moved, access instructions, and any special requirements you provide.
Communication records, such as notes from calls, messages, and any correspondence related to quotations, bookings, or complaints.
Payment-related information, such as details of payment status, payment method type, and records of invoices and receipts. We do not store full card details where payment is processed via a secure payment processor.
Technical and usage information where relevant, such as basic information about how you interact with our website or online quotation forms, including date and time of access and pages visited. This is typically collected using cookies or similar technologies where applicable.
3. How We Collect Your Data
We may collect your personal data in several ways, including:
When you contact us directly to request information, a quotation, or to make a booking.
When you complete a form on our website or any online booking or enquiry form that we operate.
When you communicate with us by phone, text message, or other communication channels to discuss or manage your booking.
When third parties, such as comparison or listing sites, pass your enquiry details to us, where you have provided your consent to them to do so.
When we create internal records relating to your use of our services, such as job records, invoices, and service notes.
4. Lawful Basis for Processing
We process your personal data only where we have a valid lawful basis under data protection law. Depending on the situation, we rely on one or more of the following bases:
Contract: We process your personal data where this is necessary to prepare a quotation, enter into a contract with you, and to perform that contract, for example arranging and completing your move or transport service.
Legal obligation: We process certain data to comply with legal requirements, such as tax and accounting obligations and record-keeping duties.
Legitimate interests: We may process your personal data where this is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. Legitimate interests include managing and improving our services, responding to enquiries, handling complaints, and protecting our business against fraud and misuse.
Consent: In some cases we may rely on your consent, for example for certain forms of marketing communication where required by law. Where processing is based on consent, you have the right to withdraw your consent at any time.
5. How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide quotations, confirm bookings, and organise and perform man and van services, including planning routes and resources.
To manage our relationship with you, including handling enquiries, providing customer service, and responding to feedback or complaints.
To process payments, issue invoices and receipts, and maintain accurate financial and service records.
To improve our services, including monitoring service quality, training staff, and reviewing our pricing and service offerings.
To send service-related communications, such as booking confirmations, changes to bookings, and important information about your move or transport service.
To comply with applicable legal and regulatory requirements and to cooperate with law enforcement or regulatory authorities where required.
6. Data Sharing and Processors
We may share your personal data with trusted third parties where this is necessary for the operation of our services or to meet legal obligations. These third parties act as data processors or independent controllers, depending on their role.
Examples of third parties who may process your data on our behalf include:
Payment processors who securely manage card and electronic payments and help us process transactions.
IT and hosting service providers who operate our website, booking systems, or email and data storage systems.
Professional advisers such as accountants or legal advisers, where necessary for our legitimate business needs and to meet legal obligations.
We require data processors to handle personal data securely, only in accordance with our instructions, and in compliance with applicable data protection laws. We do not sell your personal data.
7. International Transfers
Where any of our service providers are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place before personal data is transferred. These safeguards may include the use of standard contractual clauses or reliance on an adequacy decision, in accordance with data protection law.
8. Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected and to meet legal, accounting, or reporting requirements.
Booking and service records are typically retained for a period that allows us to manage ongoing relationships, address any disputes, and comply with tax and accounting rules.
Financial and invoicing information is generally retained for the period required by applicable tax and financial legislation.
Where personal data is no longer needed, we will securely delete or anonymise it so that it can no longer be linked to an identifiable individual.
9. Data Security
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include access controls, secure storage, and internal procedures designed to ensure that personal data is handled responsibly and only by authorised personnel who need it to perform their duties.
10. Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Man with Van Bulls Cross customers in the Bulls Cross area and may be subject to certain conditions and exemptions:
Right of access: You have the right to request confirmation of whether we process your personal data and to receive a copy of that data, together with certain information about how it is used.
Right to rectification: You have the right to ask us to correct or complete personal data that is inaccurate or incomplete.
Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and no other lawful basis applies.
Right to restriction of processing: You may request that we restrict the processing of your data in certain situations, such as while we verify its accuracy or consider an objection you have raised.
Right to object: You have the right to object to processing that is based on our legitimate interests, including profiling based on those interests. We will stop processing unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms or where processing is required for legal claims.
Right to data portability: Where processing is based on consent or contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, machine-readable format and to request that it is transmitted to another controller where technically feasible.
Right to withdraw consent: Where we rely on your consent for processing, you may withdraw that consent at any time, without affecting the lawfulness of processing carried out before the withdrawal.
11. Complaints
If you have concerns about how we handle your personal data, you are encouraged to contact us so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. When we make significant changes, we will take reasonable steps to inform you. The latest version of this Privacy Policy will always apply to the processing of your personal data by Man with Van Bulls Cross.
