Terms and Conditions
Man with Van Bulls Cross Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Bulls Cross provides removal, collection, delivery and related services within the United Kingdom. By placing a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means the person, company or organisation booking the services.
We, us, our means Man with Van Bulls Cross, the provider of the services.
Services means any removal, transport, delivery, collection, loading, unloading, packing, or related services that we agree to provide.
Goods means the items and personal property that we agree to move, handle, transport, or store.
Premises means any property, building, access road, or location where the services are to be provided.
Booking means an agreed appointment for services, confirmed by us following your request and our acceptance.
2. Scope of Services
We provide man and van services and general removal services, including loading, transport and unloading of Goods within our normal operational area. We may, at our discretion, agree to travel outside our usual service area, subject to additional charges, travel time and specific agreement in advance.
Our services do not include specialist removals such as pianos, safes, antiques, or high-value artwork unless expressly agreed in writing before the booking is confirmed. If you require specialist handling, you must inform us in advance, and we may refuse or impose special conditions and additional charges.
We reserve the right to assign or subcontract some or all of the services to suitably qualified personnel or subcontractors, while remaining responsible for the overall performance of the contract subject to these terms.
3. Booking Process
3.1 Booking Request
You may request a booking by providing full and accurate details of the services required, including collection and delivery addresses, access details, parking information, number of floors, presence of lifts, approximate volume or list of Goods, and any special requirements.
3.2 Quotation and Acceptance
Based on the information you provide, we will give you a quotation or an estimated price. The quotation is valid only for the date and time period stated and is based on the details you supply. Your booking is only confirmed when we have accepted your request and you have accepted our quotation and any applicable terms for payment.
3.3 Changes to Booking
You must promptly inform us of any changes to the information originally supplied at the time of booking. Changes may result in an adjusted quotation or additional charges. If we are unable to accommodate the changes, we may treat them as a cancellation in accordance with the cancellation terms below.
4. Access, Parking and Client Responsibilities
4.1 Access to Premises
You must ensure that both collection and delivery Premises are accessible, safe, and ready for us to carry out the services. You are responsible for arranging access, including any keys, codes, entry instructions or permissions required from building managers, landlords or third parties.
4.2 Parking Arrangements
You are responsible for arranging suitable and legal parking for our vehicle at all relevant locations, including obtaining any permits or permissions where necessary. Where we incur parking fees, these will be added to your final invoice. You are liable for any parking penalties or fines arising from your failure to arrange suitable parking or provide correct information.
4.3 Preparation of Goods
Unless agreed otherwise, you are responsible for properly packing, securing and labelling Goods in suitable containers, ensuring that fragile items are adequately protected. We may refuse to move any Goods that, in our reasonable opinion, are inadequately packed or pose a risk to people, property or other Goods.
4.4 Prohibited and Restricted Items
You must not include in the Goods any items that are dangerous, illegal, explosive, flammable, corrosive, perishable, or otherwise unsuitable for transport. This includes but is not limited to gas cylinders, fuel, chemicals, paint, firearms, ammunition, illegal drugs, and live animals. If such items are discovered, we may remove or refuse to move them and may terminate the services without liability.
5. Payments and Charges
5.1 Pricing Basis
Our charges may be calculated based on an hourly rate, a fixed price quotation, or a combination of time, distance and complexity of the move. The pricing structure for your booking will be confirmed at the time of quotation.
5.2 Deposits
We may require a deposit or part payment in advance to secure your booking. Any required deposit amount and due date will be specified during the booking process. Your booking may not be confirmed until the deposit has been paid.
5.3 Payment Terms
Unless agreed otherwise in writing, all charges are payable on completion of the services on the day of the move. We may require payment before unloading at the destination. Where work continues for longer than initially estimated, additional time will be charged in accordance with the agreed hourly rate or applicable tariffs.
5.4 Late or Non Payment
If payment is not received when due, we reserve the right to withhold unloading, suspend or terminate services, and charge interest on overdue amounts at the statutory rate permitted under UK law. You will also be liable for any reasonable costs incurred in recovering overdue sums.
6. Cancellations, Postponements and Waiting Time
6.1 Cancellation by Client
If you need to cancel your booking, you must notify us as soon as possible. Cancellation charges may apply as follows.
Cancellation more than 48 hours before the agreed start time may incur no charge or a nominal administration fee at our discretion.
Cancellation within 24 to 48 hours of the agreed start time may incur a charge of up to 50 percent of the quoted price.
Cancellation within 24 hours of the agreed start time or on arrival at the Premises may incur a charge of up to 100 percent of the quoted price.
Any different or specific cancellation terms notified at the time of booking will take precedence over the above.
6.2 Postponement
Requests to postpone a booking will be treated as a cancellation and rebooking unless we agree otherwise in writing. We will try to accommodate new dates and times but cannot guarantee availability. Additional charges may apply.
6.3 Cancellation by Us
We may cancel or suspend the services if you fail to comply with these Terms and Conditions, do not provide sufficient information, access, parking or cooperation, or if we believe that carrying out the services would be unsafe or unlawful. In such cases, we will not be liable for any consequential loss, and standard cancellation charges may apply.
6.4 Waiting Time
If we are delayed at either collection or delivery locations due to circumstances within your control, including lack of access, waiting for keys or permits, or Goods not being ready, we may charge waiting time at the agreed hourly rate with minimum increments as specified at booking.
7. Liability and Insurance
7.1 Our Duty of Care
We will take reasonable care in handling, loading, transporting and unloading your Goods. However, our liability is subject to the limitations set out in this section and throughout these Terms and Conditions.
7.2 Limits of Liability
Our liability for loss of or damage to Goods is limited to a reasonable amount per item or per load, as defined in our insurance cover or as notified to you at the time of booking. If you require higher levels of cover, you must request this in advance, and additional charges may apply. We are not liable for any loss where you have failed to declare the value of Goods accurately upon request.
7.3 Exclusions
We will not be liable for.
Damage or loss arising from inherent defects, wear and tear, or pre existing damage to Goods.
Damage to flat pack furniture that has not been dismantled or has been dismantled and reassembled by anyone other than our personnel.
Damage to furniture or items that must be manoeuvred in a way that is clearly risky due to size, shape or access restrictions, where you have been advised of the risk and asked to consent to proceed.
Damage to or loss of personal documents, money, jewellery or other high value items unless we have expressly agreed in writing to handle such items and you have provided a full description and valuation.
Indirect or consequential loss, including loss of income, profit, business or opportunity.
7.4 Client Indemnity
You agree to indemnify us against any claims, losses, damages, costs or expenses arising from your breach of these Terms and Conditions, including any claim by a third party relating to Goods or Premises where the cause is your act, omission or negligence.
8. Damage to Property
We will take reasonable steps to avoid damage to Premises during the provision of services. Any damage to property must be reported to us at the time of occurrence or, in any event, within 24 hours of completion of the services.
We are not liable for.
Damage resulting from moving Goods against the advice of our staff where we have warned of the risk due to access, size or structure.
Damage to internal or external surfaces where reasonable protective measures were either refused by you or not requested by you.
Any structural damage arising from inherent weaknesses in the building or fittings.
9. Waste, Disposal and Environmental Regulations
9.1 Non Waste Carrier Status
Unless expressly stated in writing, we do not operate as a registered waste carrier and do not provide general rubbish removal or waste disposal services. We are not permitted to transport or dispose of household waste, construction waste, or other refuse that falls under waste management regulations, except in compliance with applicable law.
9.2 Items for Disposal
If you ask us to dispose of any items, we will only do so where legally permitted and agreed in advance. Additional fees will apply for disposal services, and you must provide full and accurate information about the nature of the items. We will not accept hazardous, chemical or regulated waste items.
9.3 Client Responsibility
You remain responsible for ensuring that any items you ask us to move or remove are not classed as controlled waste requiring special licences or handling. If we incur penalties, charges or costs due to your failure to comply with waste or environmental regulations, you will be liable to reimburse us in full.
10. Delays and Events Beyond Our Control
We will use reasonable efforts to adhere to agreed dates and times for the services, but timings are not guaranteed. We are not liable for delays or failure to perform the services due to circumstances beyond our reasonable control, including traffic, road closures, accidents, adverse weather, breakdowns, or actions of third parties.
If a delay or interruption occurs, we will inform you as soon as reasonably practicable and will seek to complete the services at the earliest opportunity. Additional time or rearranged appointments may result in further charges where appropriate.
11. Complaints and Claims
Any complaint or claim relating to the services or any loss or damage should be notified to us in writing as soon as reasonably possible, and in any event within seven days of completion of the services. You must provide reasonable evidence of any damage or loss and give us an opportunity to inspect the Goods or Premises.
Failure to notify us within the stated period may affect our ability to investigate the matter and may limit or extinguish any liability we may have.
12. Data Protection and Privacy
We collect and process personal information that you provide in the course of booking and receiving our services. This may include your name, address, contact details and information about the Premises. We will only use this information for the purpose of providing our services, managing bookings, handling payments and meeting legal obligations.
We will take reasonable measures to keep your personal information secure and will not share it with third parties except as necessary to carry out the services, process payments, comply with legal requirements or enforce our rights.
13. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, including non contractual disputes or claims, shall be governed by and construed in accordance with the laws of England and Wales.
Both you and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms and Conditions or the services provided.
14. General Provisions
14.1 Entire Agreement
These Terms and Conditions, together with any written quotation or confirmation issued by us, constitute the entire agreement between you and us in relation to the services. Any other terms you seek to impose are expressly excluded unless agreed in writing by us.
14.2 Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed severed, and the remaining provisions shall continue in full force and effect.
14.3 No Waiver
Our failure or delay in exercising any right or remedy under these Terms and Conditions does not constitute a waiver of that or any other right or remedy.
14.4 Updates to Terms
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking. You are advised to review the Terms and Conditions periodically if you are a repeat client.
By proceeding with a booking and using our services, you confirm that you have read, understood and agree to these Terms and Conditions.
